Complaints Policy

How to make a complaint

Our service can be improved using the feedback we receive from you whether that feedback is a complaint or a compliment. If you are unhappy with the service that you receive from the Bay of Plenty Youth Development Trust, we encourage you to discuss it with the staff member or facilitator that you are working with in the first instance. It is our intention to provide a quality effective service and we value your feedback.

It is your right to make a complaint in writing or verbally to any staff member, or you can ask an advocate to complain on your behalf.

If you choose to make a complaint to BOPYDT staff, it will be acknowledged in writing within 5 working days unless it has been resolved within that time. We will also provide you with the Bay of Plenty Youth Development Trust’s full external complaints procedure to ensure you are familiar with our process and timeframes. Your complaint will be investigated and resolved in a fair and time-efficient manner.

Contact the Bay of Plenty Youth Development Trust :

Mark Inman
General Manager
mark@bopydt.org.nz
027 899 8668